Shipping & returns
OXZGEN sells and ships items only within the boundaries of the United States.
No shipments can be made to APO/FPO, PO Box addresses, freight forwarders, or addresses outside of the United States.
The shipping & handling cost to process and ship your order prior to application of any discount or promotions. Cost varies based on location.
All products are expected to be in stock. However, if a product is on backorder, customers will be notified by email within 7 days of their order date.
Most orders will be fulfilled within 10 business days, but could take up to 30 business days.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
Returns and Refund Policy
If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 15 days.
Products must be returned to receive a full refund. Returns can be initiated through any of the following methods
Clicking the “Return Item(s)” button on your order page
Call OXZGEN Support at 1-844-5-OXZGEN (844-569-9436)
Product(s) must be returned to OXZGEN at the address below. Returned product must be unused, unopened and in resalable condition. Refunds will be issued, minus shipping and handling, once product has been received by OXZGEN and has cleared the inspection process. Eligible refunds will be made to the billing information used for the order and will be authorized within 15 days of OXZGEN receiving the returned product.
Process for Return
In order for a product return to be processed efficiently, we request that you:
- Initiate return for refund by contacting OXZGEN through the online return button, or by calling 1-844-569-9436
- Provide your original order number and reason for return
- On the outside of the return shipment box, clearly print the original order number in indelible ink. Packages without visible order numbers may be subjected to rejection by OXZGEN
- You are responsible for pre-paying all shipping costs related to the returned items to be sent. OXZGEN does not accept shipping-collect packages
- You are encouraged to add a pre-paid tracking or delivery confirmation service to all return packages. If returned product is not received by OXZGEN, it is your responsibility to trace the shipment.
Mail the package to the address provided below:
40180 US Highway 19 N
Tarpon Springs, FL 34689
Damaged or Incorrect Product Policy
If the product you have received is damaged or incorrect from what you ordered, you must notify OXZGEN within 72 hours of receiving the shipment. We will request a picture of the damaged or incorrect order and will send a replacement out within 15 days of OXZGEN receiving the image for confirmation. You will not be required to return the damaged or incorrect order.
To initiate the exchange, contact OXZGEN through any of the following methods:
Call OXZGEN Support at 1-844-569-9436
Email support@OXZGEN.com with order number, product issue and picture.
A replacement will be sent out within 15 days of OXZGEN receiving the confirmation of issue. OXZGEN will honor exchange if the product is damaged or if the product is incorrect due to OXZGEN error. If an order is not damaged or not incorrect due to OXZGEN error, the customer is responsible for applicable shipping charges.